Menu
Your Cart

Monday SPECIAL - Extra $20 OFF + Free Shipping - Code: SAVE30

Return & Exchange Policy

We are committed to offering our customers the foremost trendy, innovative, and flawless products worldwide. Each product goes through multiple stages of inspection to make sure it meets our quality standards. However, we understand that certain circumstances may require return; if the ordered product doesn't meet the expectation or arrives damaged, you'll initiate the return process:

Kindly Note: Upon receiving your order if you discover any dissimilarity, defect, or damage which will cause in transit then please report it to us within 3 days so we can promptly rectify the situation for you, We cannot offer a resolution if the customer fails to inform us within the mentioned period.

Sizing:

Our website provides size selection assistance, as well as a detailed size chart against each product. Size charts have been added for user convenience. However, if you are still not satisfied with the size of the received product, please write to us with the request of return at support@jacket-masters.com.

In case you need assistance with the sizing and are willing to purchase two different sizes for trial purposes, make sure you contact our support team beforehand. Our Customer service will assist you to find the right size.

Color:

The color of the merchandise may appear slightly different to some people thanks to differences in their screen resolution.

Cancellation of Order:

Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it in order to initiate the return process. Refunds won't be issued to people that refuse to simply accept the parcel.

Exchanges:

If you're considering the replacement of the received product with any other product in our store or a different size of the same article, kindly contact our support team at support@jacket-masters.com

Refunds:

Our flexible return policy allows customers to return the product right up-to 30 days starting from the date when the product is delivered.

Before Initiating return, confirm that the merchandise is unworn with all the tags attached. Our return processing team will check the item before approving it. (Damages occur by the customer, or used products won't be entertained for the refund)

In case the merchandise is somehow damaged during the shipment, the customer has got to e-mail us with the problems specifying the extent of the damage.

We believe satisfying our customers is vital to us. Therefore, due to any issues, if you are considering the return, then kindly send us an e-mail at support@jacket-masters.com along with details about your product.

Postage and Packaging:

We offer free shipping at our own cost; therefore, we are unable to supply free prepaid shipping labels to customers who are willing to return their products.

In the case of a return, please send us an e-mail at support@jacket-masters.com prior to returning the product to ensure you are dispatching your return merchandise to the correct location.

Notification Module
This is the sticky Notification module. You can use it for any sticky messages such as cookie notices or special promotions, etc.