I was purchasing for someone else... I made my selection after viewing very many choices. I used the jacket masters sizing chart. I received the jacket quickly. The jacket came with its own packaging sleeve. Of course when purchasing for someone other than yourself, you’re never sure... but my gift was well received and I held my breath about the size, and it was a perfect fit!! Great quality, true sizing, speedy fast delivery service!! Will definitely purchase again in the future! Can’t say how the returns are handled because I didn’t need that option!!